Question 1

Does Roamly sell insurance in Canada?

Accepted Answer

Yes, Roamly offers insurance in Canada. For more details or to get a quote, please visit: https://ca.roamly.com/ Oui, les assurances Roamly est disponible au Canada. Pour plusieurs details ou pour vous fournir un devis, s'il vous plait visitez: https://ca.roamly.com

Question 2

What is Roamly Roadside Assistance?

Accepted Answer

Roamly Roadside Assistance provides emergency roadside assistance, towing, and trip interruption benefits when your RV breaks down.

Question 3

If I cancel my membership, can I get my money back?

Accepted Answer

Yes, you can cancel your Roamly Roadside Assistance anytime.

Question 4

What is Trip Interruption Service?

Accepted Answer

Trip Interruption Service provides additional protection if your RV breaks down and needs to be stored at the repair facility overnight. Benefits include hotel cost and airfare reimbursement.

Question 5

How far will Roamly Roadside Assistance cover towing service?

Accepted Answer

Roamly Roadside Assistance will cover unlimited towing, up to $1,000 per occurrence, to the nearest qualified service facility or destination of your choice.

Question 6

If I own a trailer and my truck breaks down, does Roamly Roadside Assistance cover towing for the truck and trailer?

Accepted Answer

Yes, Roamly Roadside Assistance covers towing for a vehicle that is actively towing the covered Towable RV.

Question 7

As a member, do I pay for the service and then submit a receipt for reimbursement?

Accepted Answer

To obtain service, call 855-667-1620 to speak to a dispatcher who will dispatch a service vehicle for a covered emergency. In the event that the provider is unable to provide service, upon your request, you will be authorized by the provider to obtain service from another service provider. In this event, you will be reimbursed for any payments made for authorized covered service(s) up to the specified benefit limits. To receive a reimbursement form, you must call 855-667-1620.

Question 8

Where am I covered by Roamly Roadside Assistance?

Accepted Answer

Roamly Roadside Assistance provides coverage in the United States and Canada.

Question 9

What is Roamly’s Vehicle Service Contract?

Accepted Answer

Roamly Vehicle Service Contract is a Recreational Vehicle Service Agreement that will repair or replace covered components which experience a breakdown or failure due to normal wear and tear or defects in material or workmanship.

Question 10

What is covered under my plan?

Accepted Answer

Your plan covers various mechanical and electrical components of the RV, including, but not limited to, fresh water system, slide out system, or waste system. The exact coverage depends on the plan you purchase, please refer to your plan documents for specifics on coverage.

Question 11

Is labor covered?

Accepted Answer

Reasonable labor costs will be covered. Please contact the Administrator at 855-667-1620 before any repairs.

Question 12

Is an inspection required in order to activate my Roamly Vehicle Service Contract contract?

Accepted Answer

No, an inspection is not required to activate my Roamly Vehicle Service Contract.

Question 13

Is there a mileage restriction with Roamly Vehicle Service Contract?

Accepted Answer

Yes, mileage limitations are based on the plan. Please refer to your contract Schedule Page for additional information.

Question 14

Where am I covered by Roamly Vehicle Service Contract?

Accepted Answer

Roamly Vehicle Service Contract provides coverage in the United States and Canada.

Question 15

If I purchase Roamly Vehicle Service Contract now and change my mind, can I get my money back?

Accepted Answer

Yes, you can cancel your Roamly Vehicle Service Contract anytime.

Question 16

I want to buy a new RV or sell my old one – is Roamly Vehicle Service Contract transferable?

Accepted Answer

Yes, Roamly Vehicle Service Plan is transferable to a new owner if the RV is sold. It is not transferable to a dealership.

Question 17

If I don’t like the membership, can I get my money back?

Accepted Answer

Yes, Roamly Tire & Wheel Protection can be canceled at any time for any reason.

Question 18

As a member, do I pay for the service and then submit a receipt for reimbursement?

Accepted Answer

If you need assistance, get to a safe location and contact the Administrator at 855-667-1620. Prior approval is required for all services. If the claim occurs after hours and you need emergency repairs, you may pay for the service and then submit a receipt for reimbursement. You must report the claim on the next business day.

Question 19

Where am I covered by Roamly Tire & Wheel Protection?

Accepted Answer

Roamly Tire & Wheel Protection provides coverage in the United States and Canada.

Question 20

I want to buy a new RV or sell my old one – is Roamly Tire & Wheel Protection transferable?

Accepted Answer

Yes, Roamly Tire & Wheel Protection is transferable to a new owner if the RV is sold. It is not transferable to a dealership or a new RV.

Question 21

How far will Roamly Tire & Wheel Protection cover towing service?

Accepted Answer

Roamly Tire & Wheel Protection provides up to $150 per occurrence if your covered vehicle becomes disabled. For comprehensive towing and other roadside assistance services, we highly recommend Roamly Roadside Assistance. Among the great benefits Roamly Roadside Assistance offers are unlimited towing to the nearest service center, and help with tire failure or battery issues.

Question 22

What is Tire and Wheel Coverage?

Accepted Answer

Roamly Tire & Wheel Protection will repair or replace your tires or wheels due to damages from Road Hazard.

Question 23

What is covered under my plan?

Accepted Answer

Roamly Tire & Wheel Protection covers road hazard damage, flat tire repair, tire replacement coverage, wheel/rim replacement, rental, rideshare and transportation benefit, and mounting, balancing, and taxes.

Question 24

How much is Roamly Vehicle Service Contract?

Accepted Answer

To determine the cost of a Roamly Vehicle Service Contract, we need to know a few things about your vehicle. The easiest way to do this is to get a quote online, or call one of our agents at 1-877-725-1245

Question 25

Is Windshield Protection transferable?

Accepted Answer

Yes, to another vehicle you own but not to a dealership or on a trade in.

Question 26

What if I have damage beyond just my windshield?

Accepted Answer

You’ll need to file a claim through your current insurance carrier.

Question 27

What if I don’t have a fancy windshield? Is this plan overkill?

Accepted Answer

Our default plan covers almost all windshields with a $5K limit. If your windshield does not have advanced features like rain sensing or lane assist, you may downgrade to the basic plan at checkout.

Question 28

Will this plan cover any type of windshields?

Accepted Answer

Most windshields cost less than $5k. If you have a windshield that costs more, then you will have to file through your current insurance carrier or pay the amount that exceeds $5,000.

Question 29

If I cancel my policy, can I get my money back?

Accepted Answer

You can cancel your Roamly Windshield Protection at any time for any reason. Keep in mind you won't be reimbursed for the coverage you already received.

Question 30

What type of coverage do you offer?

Accepted Answer

Most RV insurance companies offer specific types of coverage for specific types of RVs — for specific types of RV owners. Yeesh. But Roamly’s different. We offer all types of RV insurance!  
 Check it out. RV insurance for the Weekend Warrior If you use your motorhome for special trips — as opposed to living in yours for more than 6 months of the year —  a standard personal RV policy is right up your alley. Here’s what they typically look like.  Liability protection There are 2 types of liability insurance.  
 1. Property damage liability covers the other person if you’re found at-fault for damaging their property (vehicle, fence, garage door, etc.).  
 2. Bodily injury liability covers the other person if you’re found at-fault for their injury — be it a driver or pedestrian.  
 Also note, liability protection is required in pretty much every state.  
 Comprehensive coverage Comprehensive covers damage to your RV that’s non-collision-related. Things like hail, theft, and vandalism.  Collision coverage This helps pay for repairs to your RV if it collides with another vehicle or object. And that’s regardless of fault.  
 Medical payments coverage If you’re in an accident, this one will foot your medical bills for you or passengers. 
 Uninsured/underinsured motorist coverage These step in if an at-fault driver doesn’t have enough insurance (or no insurance) to cover your repairs or medical bills. 
 Roadside assistance  If your RV’s kaput, roadside assistance is there with tows, fuel delivery, jumpstarts, and more.  
 Coverage for RV owners renting out their RV Many RV insurers drop your policy altogether if you rent out your motorhome or camper. Not Roamly. If you’re renting your RV on sites like Outdoorsy, you’ll still be covered by your Roamly policy.  
 Commercial RV insurance  If you rent out three or more RVs regularly, consider a commercial policy. It covers all the associated risks with running a business. Roamly lowers rates by only insuring the time between rentals, since your customers pay for insurance during the rental period.  Plus, Wheelbase Pro and Outdoorsy offer built-in insurance during the rental period — at no added cost. That way, you’re financially protected front to back.

Question 31

What is a deductible?

Accepted Answer

Your deductible is the portion of the loss that you, as the insured, are responsible for. Deductibles apply typically for any comprehensive or collision coverage. If coverage is in place, Roamly will pay out any damages that exceed the deductible. The deductible amount will be chosen when applying for insurance and will be reflected on the declarations page of your policy.

Question 32

How do I reach the claims department?

Accepted Answer

Feel free to reach us via email at claims@roamly.com or by phone at  877-725-1245.  Our team is available for calls 9am-5pm CST Monday through Friday, and will respond to emails within 1 business day.  If you need to file a new claim, you can file quickly and easily at https://www.roamly.com/claims.  If you already have a claim filed, you can reach your adjuster directly by replying to the last claims email or SMS you received on your claim correspondence.

Question 33

How do I file a claim?

Accepted Answer

We strive for the claims filing process to be easy and painless. You can use the following link to file a claim as soon as you are able after a loss occurs:    https://www.roamly.com/claims 
 If you prefer, you can reach a live person by calling Roamly at  877-725-1245 or email us at claims@roamly.com. Please note, if your policy is with Allstate, Safeco, or Foremost, you'll want to contact your carrier directly. 
 One of our dedicated claims representatives will be in touch with you within 1 business day after you file your claim.

Question 34

Does Roamly cover renters during the rental period?

Accepted Answer

At this time Roamly's personal RV policies do two amazing things: they offer excellent insurance for RV owners for your everyday use (not during the rental period), and they also allow you to rent out your RVs without the fear of having your coverage dropped for renting. Pretty good, right? 
 But what about insurance for renters during the rental period? 
 If you choose to rent out less than five RVs, the easiest way to offer RV insurance for your renters is through our friends at Outdoorsy. Through Outdoorsy, renters purchase one of the insurance protection packages that covers them during their rental. Outdoorsy make the process easy and convenient, including verifying the renters before you exchange keys so you get peace of mind. 
If you plan to rent out five or more RVs as more of a full-fledged rental business, then it may be easiest to sign up for Wheelbase Pro. It's a free online rental management tool through which you can offer insurance to your renters that they pay for. The insurance packages and convenient process are similar to Outdoorsy's. Another benefit of Wheelbase Pro is that it allows you to accept direct bookings from renters.

Question 35

At what point do I need a commercial RV insurance policy?

Accepted Answer

Wondering if you need commercial insurance? If you answer yes to any of the questions below, then your current personal insurance is likely no longer covering you and you'll need a commercial policy (like the kind that Roamly offers for up to 25% less): 
 -Do you currently have a rental business website? -Do you rent out 5 or more RVs on a regular basis? -Do you store your RV at your business location? -Do you manage vehicles that have been consigned to you? -Do you have business partners and/or employees operating your vehicles? -Do you use your vehicles for business purposes (i.e. deliveries, trade shows)? 
 Renting out more than one RV has its challenges, but insurance shouldn’t be one of them. That’s why Roamly offers smart commercial RV insurance specifically designed to cover your growing business. It also helps you save. 
 With Roamly, you only pay for commercial coverage for the time outside of the rental period. Why should you pay for commercial-level coverage during your rentals when Outdoorsy and Wheelbase Pro insurance already cover rentals?* Roamly helps you only pay for the commercial insurance you need because we partner with Outdoorsy and Wheelbase Pro to know when your RVs are rented. It’s smarter insurance that helps you save. To see for yourself, start your free quote. 
 *While your RVs are rented out on Outdoorsy or Wheelbase Pro, you can enjoy the peace of mind in knowing your RVs are protected against physical damage up to its cash value. As an owner, you’re also covered with $1 million in liability insurance protection. To learn more about insurance through Outdoorsy insurance. 
If you're looking for insurance for your renters, it's easy to get through our partners Outdoorsy and Wheelbase Pro (for fleets).

Question 36

How do I get RV insurance through Roamly?

Accepted Answer

It’s easy to get better RV insurance through Roamly. Start by answering a few simple questions online at Roamly.com, like how many vehicles you want to cover. There aren’t too many questions, we promise. After completing these questions you’ll see an initial online insurance quote. Then one of our friendly US-based agents will want to confirm details over the phone to ensure you get the best coverage and price for your needs. After receiving a final quote from your dedicated agent, they’ll help you quickly complete the purchase of your new policy (insurance people call it ‘binding’). Once finalized, you’ll conveniently receive your official policy documents via email so you can be off and running.

Question 37

What is Roamly?

Accepted Answer

We’re glad you asked! Roamly is an insurance company that specializes in RV insurance. In fact, we’re RV owners and enthusiasts just like you. And we’ve perfected RV insurance that’s safer, simpler, and that uniquely allows you to rent your rig on sharing platforms, like Outdoorsy.  
 Roamly offers better coverage at lower rates. We do that by leaving out the coverages you don’t need. So whether you need a personal policy for a single camper, or a commercial policy for a fleet of motorhomes, Roamly has you covered. 
Unlike many other insurance companies, our support team is in-house and US-based to give you the best service. They’re also extremely fun to speak with.

Question 38

Can I rent my RV on rental marketplaces like Outdoorsy?

Accepted Answer

Yes! With Roamly commercial and personal policies you can safely rent your RV on marketplaces like Outdoorsy without losing coverage or worrying about loopholes. And with Outdoorsy’s extra rental-period insurance, your RV stays covered from start to finish with no gaps or extra costs you don’t need. Welcome to a better world of RV insurance.

Question 39

Can I change insurance companies before my renewal date?

Accepted Answer

Absolutely. You can switch insurance companies at any time—even if you just renewed your policy with another insurance company. And when you cancel with an insurer, you get a refund for the money you paid in advance. And if you canceled to switch to Roamly, your life just got a lot easier.

Your Answers to Common Insurance Questions

Insurance

Claims

Renting your RV

Roadside Assistance

Tire & Wheel

Vehicle Service Contract

Windshield Protection